I provide a 30 days warranty for repair services.
In 99% of cases, your data won’t be affected. I cannot, however, guarantee that the data will remain intact 100% of the time due to unforeseen circumstances.
Therefore, it is recommended that you backup your data.
In order to test the device, I will need your password to access applications such as the dialer, camera, and settings. You can rest assured that we will not access any of your sensitive, private, or confidential apps.
Please note that I may also insert my own SIM card to test calling functionality.
Yes. Your password will be required for testing purposes only. If you are uncomfortable with that, let the staff know ahead of time. The repair process will take slightly longer due to the fact that you will need to unlock the device in-store to conduct testing.
No. Due to the broken IP68 seal after repairs and/or replacements, the device will no longer be water resistant.
IP69 water resistance seals are conducted in factory conditions with specialized machines. Despite being serviced by an Authorized Service Center, the device will no longer be water resistant (IP68 certified).
After your repairs, I do not recommend exposing the device to rain or water bodies – such as swimming pools. Water-damaged devices are not covered by Mister Mobile’s warranty.
All of my prices are net, without any additional or hidden fees. In case additional repair services are necessary, my sales team will notify you beforehand and provide you with a quote.
My Grade A repair parts are similar to the original parts – and they work just as well. Due to copyright concerns, I do not advertise my parts as “Original”.
However, as of September 2021 I am officially an Apple Repair Provider (Independent). This means that I have exclusive access to certain genuine/ original parts.
Unfortunately, you won’t be able to witness the device being repaired in person. My technicians will be working in a separate room to complete the repair.
Your device will be shut down during the process and you can rest assured that it will be handled with care. In no case will my technician have access to your sensitive data.
To test the device, they will only access apps such as the dialer, camera, and settings.
Cash, GrabPay, PayNow, and Shopee Pay are all accepted. A surcharge of 3% will apply to payments by credit card, VISA, or Mastercard.
About 10 to 15 minutes.
Yes. If you need to reschedule, please contact me and I will assist you.
Payment will be done after the repair.
Yes, do let me know and I will inform my sales team.
Yes. It’s simple, just inform the person to give me the recorded phone number you provided at the time of service, and I’ll be able to find your records.
Yes, my quoted prices are inclusive of installation. The price will remain the same even if you purchase the parts and install them yourself.
You will not be covered under my warranty policy if you purchase the parts for self-installation. This is because inexperienced installers are more likely to damage the parts.
To begin with, I purchase my parts directly from manufacturers, bypassing Singapore’s local wholesalers.
In addition, I employ technicians who are highly experienced. As a result, there will be less wastage and more productivity.
Due to these advantages, I am able to maintain my competitive prices and bring extra savings to my customers.
No. In the event that you cancel the repair, there is no payment required. However, it is important to note that cancellations are not allowed once work has begun by my technicians.
No. Third-party repairs carried out outside of the respective manufacturer’s service centers will void the warranty of the device.
As of September 2021, I am officially an Apple Repair Provider (Independent). This means that I have exclusive access to original Apple genuine parts.
While I do carry some ready-stocks, certain parts can be pre-ordered for you.For other brands besides Apple, I do not have such exclusivity. Hence I am unable to advertise those parts as original.
Depending on the complexity of the repair, it can take 45 minutes to 2 hours to complete.
In addition, it takes about 15 minutes to check the repair before and after it is completed.
No, your data will not be erased during the repair process. In 99% of cases, there will be no data loss.
However, the data won’t necessarily remain intact 100% of the time, as unforeseen events may arise. As part of the testing process, I also require your passcode.
I have five stores in Singapore – City Plaza, Woodlands, Jurong, Hougang and Chinatown. You can find my locations’ addresses here or in the footer.
My stores are open every day from 11am to 9pm, including weekends and public holidays.
The last repair slot is either 7pm or 8pm, depending on the advertised duration of the repair.
My last timeslot for repair is 7 or 8 pm, depending on the duration of the advertised repair time. If you arrive after the last timeslot, you may need to wait until the next day’s collection.
Yes, you can walk in to repair your device. I will not refuse walk-in requests.
However, the actual repair duration may vary from the advertised duration, depending on my technician’s workload and incoming appointments at your time of arrival.
Typically, I am busier on weekends, and also in the mornings (11 am to 1 pm), and in the evenings (6 pm to 8 pm).
Getting an appointment is not compulsory. However, I encourage you to contact my hotline before coming, to minimize misunderstandings and/or wasted trips. Some of the common reasons are:
If you need an urgent repair, simply WhatsApp or call me when you are on the way. At least I can do some quick checks on my end!
But if you are 10 minutes away from my store, I suggest you simply walk in instead, as you would have reached my store by the time the call ends.
My appointment booking system can create appointments with important details, requests, and notes.
My branch team can then retrieve the appointment details when you arrive in my store. This system helps to improve our internal communication, which creates a seamless experience for you.
No, I do not provide home repair services at the moment.
You can book an appointment through my hotline on WhatsApp, or self-book using my website product pages.
How to self-book an appointment:
Yes. All devices I advertise are brand new, authentic, original, and unused – Money-back guarantee! As I also sell used mobile phones and tablets, all of my products will be transparently identified as new or used.
As much as possible, I strive to keep my prices affordable and competitive. Additionally, I am able to offer you bigger savings as more mobile phones are sold.
Rest assured that my products are authentic and original despite it being much cheaper – No tricks, just treats!
No. All my prices are transparent with no hidden fees – and no GST as well. Do note, however, that credit card transactions and/or transactions over $100 are subjected to a handling fee.
Yes. All new phones and tablets advertised as local sets come with full warranty coverage from the respective authorized service centers. The duration of the warranty is one to two years, depending on the brand. You can find the type and duration of warranty coverage in the first paragraph of all my listings. Additionally, a receipt will be issued for every sale.
Mister Mobile will provide a 30-days in-house warranty for used mobile phones and tablets. To learn more about my phone purchase warranty policy, please refer to the section below.
I will often advise you to inspect your product before leaving my store. Upon discovering a defective device in my store, I will exchange it for you immediately. After leaving the store, exchanges are not possible, and I will direct you to the relevant service center for after-sales support.
The exchange policy is consistent with all major brands in Singapore such as Apple, Samsung, SingTel, Starhub and M1.
No. Mister Mobile products do not include GST, and all purchases are net prices. In this case, you won’t be eligible for a GST refund.
Cash, Credit Card, Favepay PayNow, GrabPay, ShopeePay.
Payment by VISA/ MasterCard/ AMEX will incur a handling fee of 3% regardless of the transaction amount. For payment by PayNow, Grabpay and ShopeePay, there will be a handling fee of 1 to 3% for transactions that exceed $100.
As such, it is advisable to pay in Cash to enjoy the maximum savings without any handling fee.
If you want to opt for an installment plan using FavePay Later, please refer to the section below.
Yes. As of March 2022, I accept installment payments via Fave PayLater which allows you to split your transactions into 3 monthly payments. To set up an account, you will need a valid credit card. Please note that there will be a 5% transaction fee on top of the advertised prices and the credit limit is typically $1000 to $2000. If there is a shortfall, you can pay the remaining balance using our non-installment payment options.
To set up an account on FavePay, simply:
Simply follow the following steps:
With my impressive track record, you can be sure that both my customer service and technician teams have vast experience handling repairs.
I have five stores in Singapore – City Plaza, Woodlands, Jurong, Hougang and Chinatown. You can find my locations’ addresses here or in the footer. My stores are open every day from 11am to 9pm, including weekends and public holidays.
The last repair slot is either 7pm or 8pm, depending on the advertised duration of the repair.