Mister Mobile – What is CaseTrust and how did we get it?
“Mister Mobile CaseTrust? What’s that?”
Around since 1999, CaseTrust is an accreditation scheme to award businesses such as Mister Mobile for their commitment towards providing fair and quality service to their customers. Businesses who receive this award are a cut above their competitors. From their website:
CaseTrust is the accreditation arm of the Consumers Association of Singapore (CASE), and is Singapore’s de facto standard for companies who wish to demonstrate their commitment to fair trading and transparency to consumers. (Source – https://www.casetrust.org.sg/)
Consumers can easily differentiate an accredited business by looking out for the CaseTrust logo displayed alongside their brand.
Why is CaseTrust important to Mister Mobile?
As of October 2018, we are one of the only 2 businesses in the entire mobile phone industry in Singapore to receive this accreditation. The only other business with such esteemed accreditation is none other than “Ndroid Pte Ltd under the brand name of iRepair “. Why are not more businesses are receiving this award? The more crucial reasons are because achieving this accreditation requires a lot of dedication towards quality service. There are also stringent application and assessment processes that took us more than 6 months. We also require consistency across the whole company to achieve excellent service for every single customer.
At Mister Mobile, we take pride in our mission to provide reliable service to all of our customers – such a demanding attitude is nothing short of the standards a CaseTrust-accredited company must set. We are proud to showcase such tangible recognition to all of our customers. It differentiates us greatly from everyone else in the industry.
Why should consumers choose CaseTrust accredited stores?
There are many reasons to prioritize CaseTrust-accredited businesses:
- They are oriented towards providing high-quality service.
- Transparent pricing and warranty processes.
- All goods sold are of high quality.
- Mediation service.
Basically, if a store displays a Casetrust logo, it means they are one of the best in town!
Quality Customer Services
Great service experience is what all of us wants from a business. This service experience encompasses every touch-point, right from the first conversation with our sales officers, the product itself, and then the after-sales support. CaseTrust acknowledges this – quality customer service is the top criterion in their assessment checklist. When our customers choose Mister Mobile to repair their mobile phone, we go through a very stringent testing process before, during and after the repair. This process minimizes the chances of our customers coming back to re-service their cracked mobile phone screens, bloated batteries, or charging port issues. We also do a routine follow-up to every single customer after repair.
Consumers are clouded with question marks when it comes to pricing, especially in our gloomy industry. It is not uncommon to hear stories about mobile phone stores using unfair tactics to over-charge their customers. If you are not careful, you too may end up a victim. A store with accreditation from CaseTrust should ease you of such worries. Mister Mobile has transparent pricing for every single item on display. For repair, we promise to provide a quotation and we must seek our customers’ consent before we proceed with the repair. Hence, we offer free diagnosis, with zero obligations.
One of the criteria for CaseTrust assessment states:
My business clearly states any additional charges for extra services such as alterations,
repairs, gift- wrapping and express delivery (Source – Casetrust criteria)
CaseTrust is very particular in protecting consumer rights. Hence, consumers can shop worry-free with an accredited store.
Buying goods of high quality is especially important to consumers as they are using their hard-earned money to purchase from a store. CaseTrust accredited stores provides an assurance as this is again one of the criteria to fulfill when applying for the accreditation. From the same source, a clear criteria states:
My business has a system for ensuring the quality of products and services offered for
sale. Goods and services offered are fit for consumption and not past expiry date.
At Mister Mobile, we source for the best parts and we test every single item thoroughly to ensure that all used mobile phones, charging cable, earpiece, LCD screen, and battery are working before we sell them.
Besides protecting consumers, CaseTrust also takes care of their accredited businesses. When the unexpected happens and the customer decides to lodge a complaint, CASE Singapore has their own mediation facilities to help. A meet-up will be set for both parties to resolve their misunderstandings. What’s best about this mediation service is that consumers do not have to pay for it at all. However, there are certain rules to abide by when lodging a complaint. Find out more here. This service not only protects the consumer’s rights but also helps accredited stores communicate through trained mediators provided by the facility.
Mister Mobile is happy to announce that as of today, we have received zero complaints since our incorporation in 2010.
Mister Mobile: We are branded and CaseTrust-ed!
At Mister Mobile, we proudly declare that we are a CaseTrust accredited store. Thus, we at Mister Mobile strive to provide high quality customer service, repair and goods to customer to ensure their needs are taken care of.
Also because we do it better, because we do it safer, because we do it with a smile!
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