Mister Mobile FAQs Page
Mister Mobile FAQs Page
Phone Purchase FAQs
1. Can you guarantee that the phones you sell are brand new, original, and authentic?
Yes. All new phones sold at Mister Mobile are guaranteed to be 100% original and authentic.
I also offer used phones, which are clearly labelled as used at the point of sale so that customers are aware of the difference in the available phones for sale.
2. Why are your prices cheaper than the official stores?
I keep prices as competitive as possible by selling in high volumes, allowing me to pass on savings to you without compromising on authenticity and quality. All phones are sourced responsibly and are 100% original, ensuring that customers get genuine products.
3. What payment methods do you accept and are there any hidden fees?
What payment methods do you accept and are there any hidden fees?
I accept the following payment methods, along with their associated fees:
– Cash, PayNow, and PayLah (Preferred payment methods) – No handling fees and transaction limit
– CDC voucher – No handling fees and transaction limit
– Domestic Cards (Visa, Mastercard and, Amex) – 2.5%, regardless of the transaction amount
– International Cards (Visa, Mastercard and, Amex) – 3.5%, regardless of the transaction amount
– GrabPay and ShopeePay – 2.5% for transactions that exceed $1,000
– ShopBack – 2.5%, regardless of the transaction amount
– Grab PayLater – 4%, regardless of the transaction amount
The following vouchers / gift cards are accepted:
– eCapitaVouchers (Only applicable at Bukit Panjang branch and Bedok branch)
– eNEXvouchers (Only applicable at Serangoon branch)
– FRx (Frasers Experience) Gift Cards (Only applicable at Tampines branch and Pasir Ris branch)
– Lendlease Gift Vouchers (Only applicable at Marine Parade branch)
– L Privileges E-Vouchers (Only applicable at Boon Lay branch)
– Yuhua Vouchers (Only applicable at Jurong branch)
My advertised prices are 100% transparent with no hidden fees or GST.
4. Can I claim GST for my purchase?
No. GST refund claims do not apply. All goods are sold under the GST Gross Margin Scheme, which means that GST is already considered in the final price, and neither the seller nor the buyer can claim input tax on these goods.
5. Do the phones you sell come with a warranty?
Yes. All phones sold at Mister Mobile come with warranty coverage.
New Phones
Yes. All brand-new phones purchased from Mister Mobile come with an official manufacturer’s warranty, typically ranging from 1 to 2 years, depending on the brand. However, for Samsung phones, the warranty may start from the activation or factory release date, as per telco/distributor policy.
For Samsung-specific and other complete terms, refer to Mister Mobile’s warranty, return, and exchange policy.
Used Phones
All used or second-hand phones sold at Mister Mobile have gone through my 100-step inspection and are backed by a 30-day in-house warranty. This warranty covers basic functional issues and is part of my quality assurance promise to ensure your used phone works as expected.
6. If the warranty start date of my new phone does not match the official brand warranty, will Mister Mobile cover the difference?
Yes. If the official manufacturer warranty of your new phone is shorter than the standard 1-year period (e.g., due to early activation or factory release date), Mister Mobile will cover the remaining duration to ensure you receive at least one full year of warranty coverage. This warranty is subject to Mister Mobile’s warranty policy.
7. Can I purchase an official extended warranty or protection plan for my phone?
Yes. New phones sold by Mister Mobile are eligible for official extended warranty plans, such as:
- AppleCare+ (Apply within 60 days of activation)
- Samsung Care+ (Apply within 60 days of activation)
Mister Mobile guarantees that you will receive a phone that is eligible for either AppleCare+ or Samsung Care+, depending on the brand. Both official extended warranty plans are only available if the phone is within the first 60 days window from the date of pre-activation. Customers will need to purchase the extended warranty directly from Apple or Samsung.
I recommend registering as early as possible to ensure you enjoy uninterrupted extended warranty coverage.
8. What if my new phone is defective or has cosmetic issues?
I always encourage you to inspect your phone thoroughly in-store before leaving. If any issue is found on the spot, I will provide an immediate exchange, so you can shop with confidence.
If the issue is discovered after you have left my branch:
- Functional Issues (e.g., cannot power on, screen unresponsive) – I will assist you with the manufacturer’s warranty and direct you to the correct authorised service centre
- Cosmetic Issues (e.g., small scratches, dents) – These are not eligible for exchange once you leave the store. It is highly recommended that you inspect your phone carefully in-store.
9. Can I return or exchange a brand-new phone after purchase?
No. All brand-new phones are strictly non-returnable, non-exchangeable, and non-refundable, whether they are opened or unopened. Please confirm your purchase decision and inspect the phone thoroughly before leaving the store.
For complete terms, refer to Mister Mobile’s warranty, return, and exchange policy.
10. Can I return or exchange a used phone after purchase?
Yes. Used phones can be returned or exchanged within 7 days from the purchase date (Referring to the date of purchase in the receipt).
The used phone can be returned if it meets these conditions:
- Must be in the same condition as when sold
- All accessories (box, charging cable, etc.) must be returned
- No signs of damage (cracks, scratches, liquid damage, dents)
- No account locks (Apple ID, Samsung ID, etc.)
- Not repaired or modified after purchase
For complete terms, refer to Mister Mobile’s warranty, return, and exchange policy.
11. Under what conditions can’t I return or exchange a used phone?
Returns/exchanges are NOT accepted if any of the following situations apply:
- Phone shows signs of damage (drops/impact marks, scratches, dents, cracks, water exposure/liquid damage)
- Phone is locked to an account (Apple ID, Samsung ID, Google account)
- Phone has been opened, repaired, or had parts replaced after purchase
- Phone is no longer in the same condition as when it was sold
For complete terms, refer to Mister Mobile’s warranty, return, and exchange policy.
12. What if I want to exchange my used phone for a higher or lower priced phone?
- Used phones can only be exchanged for other used phones
- Used phones cannot be exchanged for new phones, even with a price top-up
- If the desired used phone to be exchanged is cheaper, there will be no refunds for the price difference
- If the desired used phone to be exchanged is more expensive, a top-up will be required to cover the price difference.
- Exchanges must be done within 7 days and meet all exchange conditions
For complete terms, refer to Mister Mobile’s warranty, return, and exchange policy.
13. What do I need to bring for a phone exchange?
If you wish to exchange your phone with me, please ensure that you bring the following items:
- A valid proof of purchase (receipt or invoice)
- All included accessories (box, cables, manuals, and any bundled items)
- The phone remains in the same condition as when it was purchased (please refer to Question 10)
For complete terms, refer to Mister Mobile’s warranty and exchange policy.
14. Can I exchange a used phone if there is an issue within the 30-day warranty?
For valid warranty claims on used phones, Mister Mobile will first attempt to repair the item. If repair is not possible, a one-to-one exchange will be offered, subject to stock availability and my exchange policy.
Repairs are prioritised over exchanges whenever possible.
15. Can I return accessories after purchase?
Accessories (both functional and cosmetic) are eligible for return if all the following conditions are met:
- They were purchased together with a used phone and are being returned within 7 days
- The accessories are unused, uninstalled, unopened, and in original packaging
Accessories (both functional and cosmetic) are strictly non-returnable if:
- They were purchased individually or with a new phone
- The accessories are used, installed, opened, and not in original packaging
Types of accessories:
- Functional: charging cables, power plugs, earphones
- Cosmetic: tempered glass, screen protectors, phone cases
16. Are delivery fees or payment handling charges refundable?
No. The following fees are non-refundable:
- Delivery fees
- All payment handling charges and associated fees mentioned in Question 3
17. If I no longer want the phone I bought, can I sell it back to Mister Mobile?
Yes. Please visit and refer to my Trade-in Calculator to check the estimated value. I will buy it from you.
18. How do I purchase a phone from Mister Mobile?
Option 1: Shop Online
Visit my website, check the availability of the model you want and purchase it directly from my website.
- For [New Phones]
- For [Used Phones]
Option 2: Chat With Me On WhatsApp
1. Click the WhatsApp button (bottom right of this page) to contact me directly
2. I will help check product availability at your preferred branch or arrange doorstep delivery (prevailing delivery charges apply)
3. Visit your preferred branch for in-store collection and make a payment
Option 3: Visit And Purchase In-Store
Walk-ins are welcome for in-store purchases, but stock availability may vary by location. I recommend visiting my website and browsing the product online first to check availability at your preferred store.
19. Do you offer delivery services in Singapore, and how can I arrange one?
Yes. I offer both Standard Delivery and Same Day Delivery, in addition to the listed selling price.
Option 1: Standard Delivery
- Fee: Free of charge
- How to arrange: Select at checkout or contact me via WhatsApp
- Estimated Delivery: 3 to 5 working days*
Option 2: Same Day Delivery
- Fee: $15 flat fee
- How to arrange: Contact me via WhatsApp for this express option (available 11 AM to 7 PM daily)
- Estimated Delivery: Same day via trusted third-party courier*
*Delivery will only be arranged after payment has been received.
20. Are there any free gifts when I buy a phone from Mister Mobile?
Yes. You can add a tempered glass screen protector in your cart for just $10 and receive a free Mister Mobile cable protector with your order.
21. Do you provide data transfer services, including WhatsApp transfer, when I purchase a phone from Mister Mobile?
No, I have discontinued all data transfer services, including WhatsApp transfer. I now focus on my core services (phone purchases, repairs and trade-ins) to deliver better quality and faster service for you.
22. Where can I find data transfer tools?
You can use the free official tools provided by each brand:
• Apple: Quick Start / iCloud
• Samsung: Smart Switch
• OPPO: Clone Phone
• OnePlus: OnePlus Clone Phone
• HONOR: Phone Clone
• Xiaomi: Mi Mover
• Google / Android: Built-in Transfer
• WhatsApp: Official Transfer Guide
These tools are designed by the manufacturers to ensure a smooth and secure transfer of your data.
23. What if I need help during the transfer?
Support is available directly from each phone brand through their official support pages or hotlines. They can guide you step by step if you run into any issues.
24. How can i check the warranty for my Apple device?
All Apple devices are covered under Apple’s official warranty terms. To check your device’s warranty status and expiration date:
- Open the Apple Support app
- Tap AppleCare & Warranty
- Enter your device’s serial number
Buyback FAQs
Please jump to the detailed set of FAQs on my Trade-in and/or Buy Back page
Others FAQs
1. Why Mister Mobile?
- Accredited by CaseTrust. My commitment to professionalism, safety, reliability, and honesty ensures that you will receive the best services.
- An independent repair provider. I have access to Apple’s training manuals, processes, resources, genuine Apple parts and diagnostic tools. Additionally, my technicians are Apple-certified technicians.
- Certified by IOS. I am an ISO 9001 and 14001 certified company providing quality products and customer service as well as being environmentally friendly.
- Service Center for OnePlus. I am also operating as a service center for OnePlus mobile phones. With my impressive track record, you can be sure that both my customer service and technician teams have vast experience handling repairs.
2. What are your operating hours and where are your locations?
I have multiple branches in Singapore – Bedok, Bishan, Boon Lay, Bukit Panjang, Chinatown, Geylang, Hougang, Jurong, Marine Parade, Pasir Ris, Potong Pasir, Serangoon, Tampines, Woodlands, and Yishun. You can find my locations’ address or in the footer. My stores are open every day from 11am to 9pm, including weekends and public holidays. The last repair slot is either 7pm or 8pm, depending on the advertised duration of the repair.
Repair FAQs
1. What is the warranty like?
I provide a 60 days warranty for repair services.
2. Will my data be affected? / Do I need to back up my data?
In 99% of cases, your data won’t be affected. I cannot, however, guarantee that the data will remain intact 100% of the time due to unforeseen circumstances.
Therefore, it is recommended that you backup your data.
3. Why do you need my password?
In order to test the device, I will need your password to access applications such as the dialer, camera, and settings. You can rest assured that we will not access any of your sensitive, private, or confidential apps.
Please note that I may also insert my own SIM card to test calling functionality.
4. Do I need to provide my password?
Yes. Your password will be required for testing purposes only. If you are uncomfortable with that, let the staff know ahead of time. The repair process will take slightly longer due to the fact that you will need to unlock the device in-store to conduct testing.
5. Would my device still be water-resistant/ water-proof after the repairs?
No. Due to the broken IP68 seal after repairs and/or replacements, the device will no longer be water resistant.
IP69 water resistance seals are conducted in factory conditions with specialized machines. Despite being serviced by an Authorized Service Center, the device will no longer be water resistant (IP68 certified).
After your repairs, I do not recommend exposing the device to rain or water bodies – such as swimming pools. Water-damaged devices are not covered by Mister Mobile’s warranty.
6. Is the price final or will there be additional charges?
All of my prices are net, without any additional or hidden fees. In case additional repair services are necessary, my sales team will notify you beforehand and provide you with a quote.
7. Is the part you are using original?
My Grade A repair parts are similar to the original parts – and they work just as well. Due to copyright concerns, I do not advertise my parts as “Original”.
However, as of September 2021 I am officially an Apple Repair Provider (Independent). This means that I have exclusive access to certain genuine/ original parts.
8. Can I sit in to watch the repair be done?/ Can the repair be done in front of me?
Unfortunately, you won’t be able to witness the device being repaired in person. My technicians will be working in a separate room to complete the repair.
Your device will be shut down during the process and you can rest assured that it will be handled with care. In no case will my technician have access to your sensitive data.
To test the device, they will only access apps such as the dialer, camera, and settings.
9. What payment methods do you accept and are there any hidden fees?
What payment methods do you accept and are there any hidden fees?
I accept the following payment methods, along with their associated fees:
– Cash, PayNow, and PayLah (Preferred payment methods) – No handling fees and transaction limit
– CDC voucher – No handling fees and transaction limit
– Domestic Cards (Visa, Mastercard and, Amex) – 2.5%, regardless of the transaction amount
– International Cards (Visa, Mastercard and, Amex) – 3.5%, regardless of the transaction amount
– GrabPay and ShopeePay – 2.5% for transactions that exceed $1,000
– ShopBack – 2.5%, regardless of the transaction amount
– Grab PayLater – 4%, regardless of the transaction amount
The following vouchers / gift cards are accepted:
– eCapitaVouchers (Only applicable at Bukit Panjang branch and Bedok branch)
– eNEXvouchers (Only applicable at Serangoon branch)
– FRx (Frasers Experience) Gift Cards (Only applicable at Tampines branch and Pasir Ris branch)
– Lendlease Gift Vouchers (Only applicable at Marine Parade branch)
– L Privileges E-Vouchers (Only applicable at Boon Lay branch)
– Yuhua Vouchers (Only applicable at Jurong branch)
My advertised prices are 100% transparent with no hidden fees or GST.
10. How long would checking and diagnosis take?
About 10 to 15 minutes.
11. Can I reschedule my reservation?
Yes. If you need to reschedule, please contact me and I will assist you.
12. Is the payment done before or after the repair?
Payment will be done after the repair.
13. Can I collect my device the next day?
Yes, do let me know and I will inform my sales team.
14. Can I get someone else to collect on behalf of me?
Yes. It’s simple, just inform the person to give me the recorded phone number you provided at the time of service, and I’ll be able to find your records.
15. Is the quoted price inclusive of installation?
Yes, my quoted prices are inclusive of installation. The price will remain the same even if you purchase the parts and install them yourself.
You will not be covered under my warranty policy if you purchase the parts for self-installation. This is because inexperienced installers are more likely to damage the parts.
16. Why are your repair prices much cheaper compared to official service centers and your competitors?
To begin with, I purchase my parts directly from manufacturers, bypassing Singapore’s local wholesalers.
In addition, I employ technicians who are highly experienced. As a result, there will be less wastage and more productivity.
Due to these advantages, I am able to maintain my competitive prices and bring extra savings to my customers.
17. Do I still need to pay if I decide not to fix the phone after you have checked?
No. In the event that you cancel the repair, there is no payment required. However, it is important to note that cancellations are not allowed once work has begun by my technicians.
18. Can I claim my manufacturer warranty after repairing my device with you?
No. Third-party repairs carried out outside of the respective manufacturer’s service centers will void the warranty of the device.
19. Can you source original parts for me?
As of September 2021, I am officially an Apple Repair Provider (Independent). This means that I have exclusive access to original Apple genuine parts.
While I do carry some ready-stocks, certain parts can be pre-ordered for you.For other brands besides Apple, I do not have such exclusivity. Hence I am unable to advertise those parts as original.
20. How long do the repairs usually take?
Depending on the complexity of the repair, it can take 45 minutes to 2 hours to complete.
In addition, it takes about 15 minutes to check the repair before and after it is completed.
For simple repairs it will take about 45mins to complete, for more complex repairs it will take longer. Please clarify with me if you are unsure.
21. Do you wipe my data during the repair as authorized service centers do?
No, your data will not be erased during the repair process. In 99% of cases, there will be no data loss.
However, the data won’t necessarily remain intact 100% of the time, as unforeseen events may arise. As part of the testing process, I also require your passcode.
22. What are your operating hours and where are your locations?
I have multiple branches in Singapore – Bedok, Bishan, Boon Lay, Bukit Panjang, Chinatown, Geylang, Hougang, Jurong, Marine Parade, Pasir Ris, Potong Pasir, Serangoon, Tampines, Woodlands, and Yishun. You can find my locations’ addresses here or in the footer.
My branches are open every day from 11am to 9pm, including weekends and public holidays.
The last repair slot is either 7pm or 8pm, depending on the advertised duration of the repair.
23. I see that you close at 9pm. Does that mean I can reach at 9pm for repair?
My last timeslot for repair is 7 or 8 pm, depending on the duration of the advertised repair time. If you arrive after the last timeslot, you may need to wait until the next day’s collection.
24. Can I walk in for repairs?
Yes, you can walk in to repair your device. I will not refuse walk-in requests.
However, the actual repair duration may vary from the advertised duration, depending on my technician’s workload and incoming reservations at your time of arrival.
Typically, I am busier on weekends, and also in the mornings (11 am to 1 pm), and in the evenings (6 pm to 8 pm).
25. Must I make a reservation before heading down?
Making a reservation is not compulsory. However, I encourage you to contact my hotline before coming, to minimize misunderstandings and/or wasted trips. Some of the common reasons are:
- Spare parts may be out of stock at your preferred outlet.
- Some complicated repairs can only be carried out at certain outlets (due to availability of equipment, expertise, space constraints).
- My Technicians can prepare prior to your arrival.
- Your preferred outlet may be fully booked. I can divert you to another branch, or schedule for another day to allow my technicians to have sufficient time to fix your phone.
26. I am about to make my way over. Can I book an immediate reservation?
If you need an urgent repair, simply WhatsApp or call me when you are on the way. At least I can do some quick checks on my end!
But if you are 10 minutes away from my store, I suggest you simply walk in instead, as you would have reached my store by the time the call ends.
27. How does booking an reservation help?
My reservation booking system can create reservations with important details, requests, and notes.
My branch team can then retrieve the reservation details when you arrive in my store. This system helps to improve our internal communication, which creates a seamless experience for you.
28. Do you provide home repair services?
Yes, I do provide home repair services!
My ISO-certified technicians will come to your preferred location for repairs. Book via my repair page or contact me on WhatsApp – I’ll be here to assist!
29. How can I make a reservation?
You can book a reservation through my hotline on WhatsApp, or self-book using my website product pages.
How to self-book a reservation:
- Find the repair you need. Or any similar product if you are unsure.
- Select “Fix device now”
- Enter the promo code found at the check-out page for $3 off. Only orders that are made through my website check-out system can enjoy the discount.
- Enter in the order notes what you wish to tell me (unsure of what you need, etc).
- Wait for my WhatsApp message (I strive to respond within 30 minutes).
- Drop by to get your phone fixed at the time slot you have chosen. Pay after I have fixed your phone.
Mister Mobile Terms and Conditions
Welcome to the Mister Mobile website. By accessing or using the website, you agree to be bound by the following Terms and Conditions:
- Service cancellations are not permitted once repair or delivery is in progress.
- Accepted payment methods along with their associated fees:
– Cash, PayNow, and PayLah (Preferred payment methods) – No handling fees and transaction limit
– CDC Vouchers, SG60 Vouchers – No handling fees and transaction limit
– Domestic Cards (Visa, Mastercard, and Amex) – 2.5%, regardless of the transaction amount
– International Cards (Visa, Mastercard, and Amex) – 3.5%, regardless of the transaction amount
– GrabPay and ShopeePay – 2.5% for transactions that exceed $1,000
– ShopBack – 2.5%, regardless of the transaction amount
– Grab PayLater – 4%, regardless of the transaction amount - Accepted vouchers / gift cards:
– eCapitaVouchers (Only applicable at Bukit Panjang branch and Bedok branch)
– eNEXvouchers (Only applicable at Serangoon branch)
– FRx (Frasers Experience) Gift Cards (Only applicable at Tampines branch and Pasir Ris branch)
– Lendlease Gift Vouchers (Only applicable at Marine Parade branch)
– L Privileges E-Vouchers (Only applicable at Boon Lay branch)
– Yuhua Vouchers (Only applicable at Jurong branch) - All goods are sold under the GST Gross Margin Scheme, which means that GST is already considered into the final price, and neither the seller nor the buyer can claim input tax on these goods.
- Faulty or unrepaired devices not collected within 90 days will be disposed of with no additional charges. No compensation will be provided for any losses resulting from such disposal.
- Delivery fees, payment handling feels, and accessories are non-refundable.
Privacy Policy
- It is necessary to provide your password or unlock your device, strictly for function-test purposes only. I will NOT access any of your apps that contain sensitive or private information such as messages, WhatsApp, Contact book, Photo Gallery, video etc. I will only access apps such as the dialer, camera, and settings. I may also insert my SIM card to test the calling function of the device.
- Any employee found to breach such protocol is considered to have contravened with the PDPA act and will be dealt with severely.
- If you are uncomfortable with providing your password, please inform my team before the repair.
- While I do not compel my customers to divulge their passcodes, incomplete function-testing may result in consequences such as delayed repair time, and a limited warranty for the replaced part only.
- I promise that all contact information provided to me will not be shared with any unauthorized entities.
- I promise that all contact information will be safeguarded and restricted to authorized personnel only, in accordance with the PDPA act.
- Collection of data via NRIC is required for phone trade-in under the Secondhand Dealers Good Act by the Singapore Police Force.
- Personal information that I collect: contact information (name, phone number, email address that was provided to me by you)
- How I use your personal information: to contact you for after-sales service, to send you marketing emails (which you can un-subscribe to)