Repair FAQs

Phone Purchase FAQs

Yes. All devices I advertise are brand new, authentic, original, and unused - Money-back guarantee! As I also sell used mobile phones and tablets, all of my products will be transparently identified as new or used.
As much as possible, I strive to keep my prices affordable and competitive. Additionally, I am able to offer you bigger savings as more mobile phones are sold. Rest assured that my products are authentic and original despite it being much cheaper – No tricks, just treats!

I accept Cash, PayNow, and PayLah (Preferred payment methods – No handling fee and transaction limit).

Domestic Cards (Visa,Mastercard and Amex) - 2.5%, regardless of the transaction amount.

International Cards (Visa,Mastercard and Amex) - 3.5%, regardless of the transaction amount.

For GrabPay and ShopeePay, there will be a handling fee of 2.5% for transactions that exceed $1,000.

I also accept Capital Voucher (only applicable for Bukit Panjang branch) and Frasers Voucher (only applicable for Tampines branch).

Other than that, my advertised prices are 100% transparent with no hidden fees or GST.

Yes. All new phones and tablets advertised as local sets come with full warranty coverage from the respective authorized service centers. The duration of the warranty is one to two years, depending on the brand. You can find the type and duration of warranty coverage in the first paragraph of all my listings. Additionally, a receipt will be issued for every sale.

Mister Mobile will provide a 30-days in-house warranty for used mobile phones and tablets. To learn more about my phone purchase warranty policy, please refer to the section below.

I will often advise you to inspect your product before leaving my store. Upon discovering a defective device in my store, I will exchange it for you immediately. After leaving the store, exchanges are not possible, and I will direct you to the relevant service center for after-sales support.

The exchange policy is consistent with all major brands in Singapore such as Apple, Samsung, SingTel, Starhub and M1.

No. Mister Mobile products do not include GST, and all purchases are net prices. In this case, you won't be eligible for a GST refund.

Simply follow the following steps:

  1. Contact me on WhatsApp to inquire for availability (WhatsApp button on bottom right of this page)
  2. I will make arrangements for you i.e. Check for product availability at your preferred outlet or arrange delivery to your doorstep (prevailing delivery charges apply)
  3. Drop by the outlet for in-store collection and make payment.
  4. Read our warranty policy, terms and conditions in the section below.

I offer Express Delivery at a flat fee of $15 in addition to the listed selling prices. To arrange delivery, kindly reach out to me via WhatsApp. Express delivery option is available between 11 am to 9 pm daily.

Once payment is received, a third-party courier will pick up your order and promptly deliver it to your doorstep. Your satisfaction is my priority!

I provide a 30 days warranty for repair services.

In 99% of cases, your data won't be affected. I cannot, however, guarantee that the data will remain intact 100% of the time due to unforeseen circumstances.

Therefore, it is recommended that you backup your data.

In order to test the device, I will need your password to access applications such as the dialer, camera, and settings. You can rest assured that we will not access any of your sensitive, private, or confidential apps. 

Please note that I may also insert my own SIM card to test calling functionality.

Yes. Your password will be required for testing purposes only. If you are uncomfortable with that, let the staff know ahead of time. The repair process will take slightly longer due to the fact that you will need to unlock the device in-store to conduct testing.

No. Due to the broken IP68 seal after repairs and/or replacements, the device will no longer be water resistant.

IP69 water resistance seals are conducted in factory conditions with specialized machines. Despite being serviced by an Authorized Service Center, the device will no longer be water resistant (IP68 certified).

After your repairs, I do not recommend exposing the device to rain or water bodies - such as swimming pools. Water-damaged devices are not covered by Mister Mobile's warranty.

All of my prices are net, without any additional or hidden fees. In case additional repair services are necessary, my sales team will notify you beforehand and provide you with a quote.

My Grade A repair parts are similar to the original parts - and they work just as well. Due to copyright concerns, I do not advertise my parts as "Original".

However, as of September 2021 I am officially an Apple Repair Provider (Independent). This means that I have exclusive access to certain genuine/ original parts.

Unfortunately, you won't be able to witness the device being repaired in person. My technicians will be working in a separate room to complete the repair. 

Your device will be shut down during the process and you can rest assured that it will be handled with care. In no case will my technician have access to your sensitive data.

To test the device, they will only access apps such as the dialer, camera, and settings.

I accept Cash, PayNow, and PayLah (Preferred payment methods – No handling fee and transaction limit).

Domestic Cards (Visa,Mastercard and Amex) - 2.5%, regardless of the transaction amount.

International Cards (Visa,Mastercard and Amex) - 3.5%, regardless of the transaction amount.

For GrabPay and ShopeePay, there will be a handling fee of 2.5% for transactions that exceed $1,000.

I also accept Capital Voucher (only applicable for Bukit Panjang branch) and Frasers Voucher (only applicable for Tampines branch).

Other than that, my advertised prices are 100% transparent with no hidden fees or GST.

Yes. If you need to reschedule, please contact me and I will assist you. 

Payment will be done after the repair.

Yes, do let me know and I will inform my sales team.

Yes. It's simple, just inform the person to give me the recorded phone number you provided at the time of service, and I'll be able to find your records.

Yes, my quoted prices are inclusive of installation. The price will remain the same even if you purchase the parts and install them yourself.

You will not be covered under my warranty policy if you purchase the parts for self-installation. This is because inexperienced installers are more likely to damage the parts.

To begin with, I purchase my parts directly from manufacturers, bypassing Singapore's local wholesalers. 

In addition, I employ technicians who are highly experienced. As a result, there will be less wastage and more productivity.

Due to these advantages, I am able to maintain my competitive prices and bring extra savings to my customers.

No. In the event that you cancel the repair, there is no payment required. However, it is important to note that cancellations are not allowed once work has begun by my technicians.

No. Third-party repairs carried out outside of the respective manufacturer's service centers will void the warranty of the device.

As of September 2021, I am officially an Apple Repair Provider (Independent). This means that I have exclusive access to original Apple genuine parts.

While I do carry some ready-stocks, certain parts can be pre-ordered for you.For other brands besides Apple, I do not have such exclusivity. Hence I am unable to advertise those parts as original.

Depending on the complexity of the repair, it can take 45 minutes to 2 hours to complete.

In addition, it takes about 15 minutes to check the repair before and after it is completed.

For simple repairs it will take about 45mins to complete, for more complex repairs it will take longer. Please clarify with me if you are unsure.

No, your data will not be erased during the repair process. In 99% of cases, there will be no data loss.

However, the data won't necessarily remain intact 100% of the time, as unforeseen events may arise. As part of the testing process, I also require your passcode.

I have seven stores in Singapore - City Plaza, Woodlands, Jurong, Hougang, Chinatown, Potong Pasir, and Yishun. You can find my locations' addresses here or in the footer.

My stores are open every day from 11am to 9pm, including weekends and public holidays.

The last repair slot is either 7pm or 8pm, depending on the advertised duration of the repair.

My last timeslot for repair is 7 or 8 pm, depending on the duration of the advertised repair time. If you arrive after the last timeslot, you may need to wait until the next day’s collection.

Yes, you can walk in to repair your device. I will not refuse walk-in requests.

However, the actual repair duration may vary from the advertised duration, depending on my technician’s workload and incoming appointments at your time of arrival.

Typically, I am busier on weekends, and also in the mornings (11 am to 1 pm), and in the evenings (6 pm to 8 pm).

Getting an appointment is not compulsory. However, I encourage you to contact my hotline before coming, to minimize misunderstandings and/or wasted trips. Some of the common reasons are:

  • Spare parts may be out of stock at your preferred outlet.
  • Some complicated repairs can only be carried out at certain outlets (due to availability of equipment, expertise, space constraints).
  • My Technicians can prepare prior to your arrival.
  • Your preferred outlet may be fully booked. I can divert you to another branch, or schedule for another day to allow my technicians to have sufficient time to fix your phone.

If you need an urgent repair,  simply WhatsApp or call me when you are on the way. At least I can do some quick checks on my end!

But if you are 10 minutes away from my store, I suggest you simply walk in instead, as you would have reached my store by the time the call ends.

My appointment booking system can create appointments with important details, requests, and notes.

My branch team can then retrieve the appointment details when you arrive in my store. This system helps to improve our internal communication, which creates a seamless experience for you.

Yes, I do provide home repair services!

My ISO-certified technicians will come to your preferred location for repairs. Book via my repair page or contact me on WhatsApp – I’ll be here to assist!

You can book an appointment through my hotline on WhatsApp, or self-book using my website product pages. 

How to self-book an appointment:

  1. Find the repair you need. Or any similar product if you are unsure.
  2. Select “Fix device now”
  3. Enter the promo code found at the check-out page for $3 off. Only orders that are made through my website check-out system can enjoy the discount.
  4. Enter in the order notes what you wish to tell me (unsure of what you need, etc).
  5. Wait for my WhatsApp message (I strive to respond within 30 minutes).
  6. Drop by to get your phone fixed at the time slot you have chosen. Pay after I have fixed your phone.

Buyback FAQs

Please jump to the detailed set of FAQs on our Trade-in and/or Buy Back page

Others FAQs

  • Accredited by CaseTrust. My commitment to professionalism, safety, reliability, and honesty ensures that you will receive the best services.
  • An independent repair provider. I have access to Apple’s training manuals, processes, resources, genuine Apple parts and diagnostic tools. Additionally, my technicians are Apple-certified technicians.
  • Certified by IOS. I am an ISO 9001 and 14001 certified company providing quality products and customer service as well as being environmentally friendly.
  • Service Center for OnePlus. I am also operating as a service center for OnePlus mobile phones.

With my impressive track record, you can be sure that both my customer service and technician teams have vast experience handling repairs.

I have seven stores in Singapore - City Plaza, Woodlands, Jurong, Hougang, Chinatown, Potong Pasir, Yishun, Bukit Panjang and Tampines. You can find my locations' address or in the footer. My stores are open every day from 11am to 9pm, including weekends and public holidays. The last repair slot is either 7pm or 8pm, depending on the advertised duration of the repair.

Mister Mobile Terms and Conditions

  • Goods sold are not refundable
  • Cancellation of services is not allowed once the repair or delivery is in progress.
  • Payment methods accepted: Cash, PayNow, and PayLah.
  • Whether you’re using Visa, MasterCard, or Amex, domestic card transactions will be subject to a 2.5% handling fee, while international transactions with these cards will incur a 3.5% fee, regardless of the transaction amount.
  • Handling fee of 2.5% apply for GrabPay and ShopeePay, for transactions that exceed $1,000.
  • I also accept Capital Voucher (only applicable for Bukit Panjang branch) and Frasers Voucher (only applicable for Tampines branch).
  • Mister Mobile is not GST registered. All advertised prices are net. GST will not be charged.
  • Faulty or unrepaired devices that are not collected within 90 days will be disposed of. Disposal service is free of charge. You will not receive any compensation for any losses resulting from such disposal.

Privacy Policy

  • It is necessary to provide your password or unlock your device, strictly for function-test purposes only. I will NOT access any of your apps that contain sensitive or private information such as messages, WhatsApp, Contact book, Photo Gallery, video etc. I will only access apps such as the dialer, camera, and settings. I may also insert my SIM card to test the calling function of the device.
  • Any employee found to breach such protocol is considered to have contravened with the PDPA act and will be dealt with severely.
  • If you are uncomfortable with providing your password, please inform my team before the repair.
  • While I do not compel my customers to divulge their passcodes, incomplete function-testing may result in consequences such as delayed repair time, and a limited warranty for the replaced part only.
  • I promise that all contact information provided to me will not be shared with any unauthorized entities.
  • I promise that all contact information will be safeguarded and restricted to authorized personnel only, in accordance with the PDPA act.
  • Collection of data via NRIC is required for phone trade-in under the Secondhand Dealers Good Act by the Singapore Police Force.
  • Personal information that I collect: contact information (name, phone number, email address that was provided to me by you)
  • How I use your personal information: to contact you for after-sales service, to send you marketing emails (which you can un-subscribe to)

Warranty Policy

For Repair services:

  • There is a warranty of 30 days for every repaired device unless explicitly stated otherwise.
  • There is no warranty for general services, such as camera removal, water damage cleaning, and installation services where parts are from your own source.
  • Warranty does not cover pre-existing issues, loss of data, water corrosion, cracks, cosmetic defects such as scratches or dents, or human error.
  • For water-damaged units, our warranty applies to the replaced part only.
  • Repair records are saved in our e-system. Your repair details and warranty will be retrieved by an identifier which is your mobile phone number.

For Purchases:

  • Warranty for brand new mobile devices – 180 days or agent warranty (whichever is applicable)
  • Warranty for accessories or used mobile devices – 30 days
  • Warranty does not cover cosmetic defects, water damage, cracked screens, human error.
  • Items sold are non-refundable or returnable
  • Mister Mobile reserves the right to either repair or exchange the defective product.
  • Terms and conditions for exchanges: Exchanged items must be equal or higher value (with top up of the excess balance).
  • No refund will be given for the exchange of items with a lower value.
  • Exchanging from a used device to a new device is not allowed.
  • Ensure that the product has no missing items.
  • Ensure that you have valid proof of purchase.