Mister Mobile Warranty Policy

At Mister Mobile, I strive to provide reliable services and quality products. This comprehensive Warranty Policy outlines the warranty coverage and terms for repairs, and phone purchases. Please read this policy carefully before engaging in my services or making a purchase.

Repair Services Warranty

  • Every repaired device comes with a warranty period of 30 days, unless explicitly stated otherwise.
  • The warranty covers the specific repair performed and the replaced parts, ensuring they are free from defects in workmanship and materials.
  • General services, such as camera removal, water damage cleaning, and installation services using parts from your own source, do not carry a warranty. These services are provided as-is, and any risks associated with them are solely borne by the customer.
  • The warranty does not cover pre-existing issues, loss of data, water corrosion, cracks, cosmetic defects (such as scratches or dents), or damages resulting from human error, including improper handling, accidents, or unauthorized modifications.
  • For water-damaged units, the warranty applies only to the replaced part(s) related to the repair and does not cover any additional damage caused by the water ingress.
  • I maintain detailed electronic records of your repair details, including the nature of the repair, replaced parts, and warranty coverage, in my system.
  • To retrieve your repair details and warranty coverage, please provide your mobile phone number, which serves as an identifier.

Phone Purchases Warranty

  • Brand new mobile devices are covered by a warranty period of 180 days or the agent warranty, whichever is applicable. The specific terms and conditions of the agent warranty may vary depending on the manufacturer or supplier.
  • Accessories or used mobile devices purchased from Mister Mobile come with a warranty period of 30 days from the date of purchase, covering defects in workmanship and materials.
  • The warranty does not cover cosmetic defects, water damage, cracked screens, or damages resulting from human error, including accidental drops, misuse, or unauthorized modifications.
  • Items sold, including mobile devices and accessories, are generally non-refundable or returnable unless explicitly stated otherwise, as they are deemed used or customized to meet your specifications.
  • Mister Mobile reserves the right to either repair or exchange defective products based on the specific circumstances and availability of replacement parts or devices.
  • Exchanged items must be of equal or higher value to the original purchase, with the customer required to pay the price difference for higher-value items.
  • No refund will be given for exchanging items with a lower value than the original purchase.
  • Exchanging from a used device to a new device is not allowed. If you wish to upgrade to a new device, I can provide a trade-in value for your used device to offset the purchase.
  • When initiating an exchange, please ensure that the product being exchanged is in its original condition, including all accessories, manuals, and packaging.
  • Valid proof of purchase, such as a sales receipt or invoice, is required for all exchanges.

Limitations and Exclusions

  • This warranty policy does not cover damages or defects resulting from normal wear and tear, improper use, negligence, accidents, unauthorized repairs or modifications, exposure to extreme conditions, or acts beyond my control.
  • The warranty is void if the product has been tampered with, repaired, or modified by unauthorized service providers or if the warranty seal has been tampered with or removed.
  • Mister Mobile reserves the right to assess and determine whether a warranty claim is valid, considering the specific circumstances and conditions of the product or repair service.
  •  It is the customer’s responsibility to provide accurate and complete information when initiating a repair, trade-in, or purchase.
  • For repair services, please inform my team of any specific concerns or issues with your device, as this may impact the assessment and warranty coverage.
  • For phone purchases, please review the product specifications, including compatibility with your network provider and any regional restrictions, before making a purchase.
  • This Warranty Policy may be updated or modified periodically without prior notification. The revised policy will be effective upon posting on my website.
  • It is your responsibility to review the latest version of this Warranty Policy when accessing my services or making a purchase to ensure you are aware of any changes.

If you have any questions, concerns, or need further clarification regarding my warranty coverage, terms, or procedures, please contact me at hello@mistermobile.com.sg