Warranty Policy

For Repair services:

• There is a warranty of 30 days for every repaired device unless explicitly stated otherwise.
• There is no warranty for general services, such as camera removal, water damage cleaning, and installation services where parts are from your own source.
• Warranty does not cover pre-existing issues, loss of data, water corrosion, cracks, cosmetic defects such as scratches or dents, or human error.
• For water-damaged units, our warranty applies to the replaced part only.
• Repair records are saved in our e-system. Your repair details and warranty will be retrieved by an identifier which is your mobile phone number.

For Purchases:

• Warranty for brand new mobile devices – 180 days or agent warranty (whichever is applicable)
• Warranty for accessories or used mobile devices – 30 days
• Warranty does not cover cosmetic defects, water damage, cracked screens, human error.
• Items sold are non-refundable or returnable
• Mister Mobile reserves the right to either repair or exchange the defective product.
• Terms and conditions for exchanges: Exchanged items must be equal or higher value (with top up of the excess balance).
• No refund will be given for the exchange of items with a lower value.
• Exchanging from a used device to a new device is not allowed.
• Ensure that the product has no missing items.
• Ensure that you have valid proof of purchase.