Mobile Phone Trade in and Buyback by Mister Mobile Singapore

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Frequently Asked Questions for Phone Trade in Singapore

• I am keen to trade in my phone with Mister Mobile Singapore. What should I do next?
  You should first contact us via SMS/WhatsApp at 96816352 (simply hit the WhatsApp button at the bottom right corner of your screen). Next, we will send you a confirmation text which you can easily show our customer service officers when you are here.
  Sample text :
  Hi, I would like to sell my new/used <model / capacity / colour>. It comes with/without full set (state missing items). I have seen that trade in price from your online quotation is <$xxx>. Can I visit Hougang / City Plaza / Woodlands outlet on <date & time> to deal?
• Are there any hidden deductions?
  There will be NO further deductions beyond our advertised base prices and deductions. For example, if our trade in price list states that the deduction for a dented housing is $30, we will not deduct any more than that.
• Can you give me a better price?
  We believe that the high trade in prices we have quoted are fair, transparent, and reasonable. However, if you have valid reasons to believe you deserve a higher price for your set (for example, your used phone has barely been used and is as good as new), feel free to contact our admin at 96816352 for negotiation. On the other hand, do note that we turn down most of these requests, and our room for negotiation is minimal.
• I forgot to bring my telco receipt and/or box and/or accessories for my iPhone. Can I bring them back at a later date?
  Yes, you can return the missing accessories at a later date. However, we will hold a sum of money which you can redeem after you return the missing accessories.
• Where are the dealing locations?
  We have 3 dealing locations in Singapore, namely City Plaza, Woodlands and Hougang. Our location details can be found easily on our website. In fact, you can find our address and operating hours at the footer of our web pages.
  
• Will I receive cash immediately after the transaction?
  Yes, all transactions will be paid in full, in cash.
• Why do I have to present my NRIC during trade in? Is my personal data safe?
  We cannot accept your phone trade in if you are unable to present your NRIC or passport at the point of transaction. Therefore, you should bring your NRIC for trade in, as part of the requirements of Singapore Police Force. Additionally, we are required to adhere to the rules and regulations of our Secondhand Dealers’ License. Furthermore, we are bound by Singapore’s PDPA law to protect your data against unauthorized access. As such, we will not use your personal data for marketing purposes.
• Finally, do you provide pickup services to trade in my brand new iPhone in Singapore?
  We provide pickup services at a flat fee of $15. However, this service is only available for NEW phone buy back in Singapore. We are also unable to pay upfront cash for this service. Consequently, all payment will be paid via bank transfer AFTER our delivery driver has sent the phone back to our store.

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New phone trade in and re-contract

In Singapore, there are many users who sign up their mobile phone plans with telcos. You can sign or re-contract a mobile phone plan from telcos, such as Singtel, Starhub or M1, and get a brand new phone at a discounted rate. Hence, it is common to see users sign up for these plans – they then trade in the brand new phone to resellers in Singapore for a profit. If you are a citizen/PR, or you have a valid work pass, you can enjoy this benefit of re-contracting at Singtel, Starhub or M1. As OnePlus, OPPO, Samsung, Samsung Tab, Huawei, iPad and iPhone are the leading brands in Singapore at the moment, mobile phone trade in is really booming in Singapore.

Why trade in my new phone?

There are many reasons why phone users in Singapore will want to trade in their phones. Most of the time, the reason is their existing telco plans are due for re-contract- each contract cycle ends in 12 or 21 months. Since modern smartphones are designed to last longer than one contract cycle – most can last at least 3 to 5 years with proper care – users have an option to re-contract and purchase a new phone which they have no use for. The new phone price is also much discounted. Hence, these users smartly decide to re-contract and trade in their new phone for a profit, in part to offset their monthly phone bill. Popular brands in Singapore such as Huawei, One Plus, OPPO, Samsung, Samsung Tab, iPad, and iPhones are the most commonly-seen phone models for trade in or re-contact at the telcos.

Should I still re-contract if my existing mobile phone is working?

It makes a lot of sense to re-contract regardless of your existing phone condition, due to the discounted purchase prices of the new mobile phone. You should first re-contract, then decide to sell the NEW phone or trade in the OLD phone. If your existing phone is breaking down or you wish to upgrade, simply trade in the old phone and upgrade to the brand new phone. It is as simple as that, and this is truly the general behavior of most users for iPhone trade in Singapore.

Moreover, this is also why we see so many iPhones, iPads, Samsung, Samsung Tab, OPPO, Huawei and OnePlus mobile phones for resale in Singapore, new or used.

Why Mister Mobile in Singapore?

While there are many avenues for mobile phone or iPhone trade in in Singapore, most of these programs are targeted at used mobile phones. Besides resellers like Mister Mobile, there are barely any businesses who buyback new phones. Same goes for other brands like iPads, OPPO, Huawei, Google, Xiaomi, One Plus, Samsung Tab and Samsung.

Alternatively, you can trade in the new or used phone yourself via online platforms such as Carousell, Qoo10, Shopee or Lazada, but the returns for your effort is truly minimal because resellers like us earn marginal profits. Is it worth your time and effort to sell the phone by yourself to earn an additional $50? We are not even talking about the risk of depreciating trade in prices after time.

Why does everyone iPhone trade in Singapore instead of other brands?

There is a prevalent misconception in Singapore that the iPhone is the best option to re-contract and trade in. As a result, iPhone trade in in Singapore is the most common trend due to its high demand and adopters in Singapore. However, that is not always the best option. In fact, you should always check and compare prices to find the best mobile phone brand and model for high price trade in Singapore, which is indeed the best way to maximize your phone trade in profit.

Ending Notes

In Singapore, if you have a used iPhone and you have no use for it, we encourage you to trade in your phone without delay. To explain further, used mobile phones are essentially depreciating assets. Their resale value drops over time. Therefore, you should sell or trade in your used handphones as soon as possible, even more so when there are impending new phone launches! The result of these new phone launches means that your used phone will lose value even further. Although you sometimes need to keep a spare phone for emergencies, it is advisable to trade in any un-needed phones as soon as possible.