All our branches are open from 11 am to 9 pm daily, including weekends and public holidays. Find the addresses for all our locations across Singapore here. You can also scroll down to the footer of each page to find our branches ‘ individual addresses.

Our last timeslot for repair is 8 pm or 7 pm, depending on the duration of the advertised repair time.

Yes, our quoted prices are inclusive of installation. Separately, the price is the same even if you wish to purchase the parts and install them by yourself.

Do note that if you purchase parts for self-installation, it will NOT be covered under our warranty policy. This is because parts are likely to get damaged by inexperienced installers.

No. All prices quoted are nett and include all installation and service fees.

If there are any extra costs for repairs, we will definitely inform you first and get your approval before we commence.

Firstly, our costs are cheaper as we purchase our parts directly from manufacturers, which bypasses the local wholesalers in Singapore.

Secondly, we employ thoroughly experienced technicians which means less wastage and higher productivity.

These advantages allow us to maintain our competitive prices and hence bring extra savings for our customers.

No. There is no need to pay if you decide to cancel the repair. However, cancellation is not allowed once our technician has commenced the repair.

This works the same way as not being allowed to cancel a restaurant order once the chef has started cooking.

No. Any repairs carried outside of the respective manufacturers’ service centers are considered third-party repairs and will void the manufacturer warranty of the device.

Refer to the warranty policy section below.

Our parts are A Grade as good as the original. We don’t advertise our parts as original due to copyright issues.

As of September 2021, we are officially an Apple Repair Provider (Independent). This means that we have exclusive access to original Apple genuine parts. While we do carry some ready stocks such as the original batteries, certain parts can be pre-ordered for you.

For other brands besides Apple, as we do not have such exclusivity, we are unable to advertise those parts as original.

Repairs typically take about 45 mins to 2 hours to complete, depending on the complexity of the repair procedure.

This excludes the checking process before and after the repair which takes up to an additional 15 minutes.

No, we do not erase your data during the repair. 99% of the time, there will be no data loss.

However, we don’t guarantee your data will remain intact 100% of the time, due to unforeseen situations. We also require your passcode for testing purposes.

The device will lose some of its water-resistance after the repair. This is because the IP68 seal will be broken during the repair.

IP68 water resistance is conducted in factory conditions with specialized machinery to seal up your phone. Even at the authorized service centers, after repair, the device will no longer be IP68 certified unless it is shipped back to the factory to get it re-sealed.

Hence, we do not recommend exposing your phone to rain, swimming, washing it under running water. There is also no warranty from Mister Mobile for devices that are water-damaged.

All our branches are open from 11 am to 9 pm daily, including weekends and public holidays. Find the addresses for all our locations across Singapore here.

You can also scroll down to the footer of each page to find our branch’s individual addresses.

Our last timeslot for repair is 8 pm or 7 pm, depending on the duration of the advertised repair time.

Our last timeslot for repair is 8 pm or 7 pm, depending on the duration of the advertised repair time.

If you arrive after the last timeslot, we may need to wait until the next day’s collection.

Yes, you can walk in to repair your device. We will not refuse walk-in requests.

However, the actual repair duration may vary from the advertised duration, depending on our technician’s workload and incoming appointments at your time of arrival.

Typically, we are busier on weekends, and also in the mornings (11 am to 1 pm), and in the evenings (6 pm to 8 pm).

Getting an appointment is not compulsory. However, we encourage you to contact our hotline before coming, to minimize misunderstandings and/or wasted trips. Some of the common reasons are:

• Spare parts may be out of stock at your preferred outlet.
• Some complicated repairs can only be carried out at certain outlets (due to availability of equipment, expertise, space constraints).
• Our Technicians can prepare prior to your arrival.
• Your preferred outlet may be fully booked. We can divert you to another branch, or schedule for another day to allow our technicians to have sufficient time to fix your phone.

If you need an urgent repair,  simply WhatsApp or call us when you are on the way. At least we can do some quick checks on our end!

But if you are 10 minutes away from our store, we suggest you simply walk in instead, as you would have reached our store by the time the call ends anyway.

Our appointment booking system can create appointments with important details, requests, and notes.

Our branch team can then retrieve the appointment details when you arrive in our store. This system helps to improve our internal communication, which creates a seamless experience for you.

You can book an appointment through our hotline on WhatsApp, or self-book using our website product pages.

How to self-book an appointment:

1. Find the repair you need. Or any similar product if you are unsure.
2. Select “Fix device now”
3. Enter the promo code found at the check-out page for $3 off. Only orders that are made through our website check-out system can enjoy the discount.
4. Enter in the order notes what you wish to tell us. (Unsure of what you need, etc)
5. Wait for our SMS/WhatsApp message. (We strive to respond within 30 minutes.)
6. Drop by to get your phone fixed at the timeslot you have chosen. Pay after we have fixed your phone.

Yes. You can reschedule your appointment any time. Reach out to our hotline for re-scheduling.

No, we do not provide home repair services at the moment.

We sell our phones cheaply as the mobile phone resellers’ market is very competitive. We want to sell our stocks as quickly as possible to hit the MOQ of our suppliers, which translates into big savings for you.

No. There are absolutely no hidden charges. No GST too. However, do note that there is a handling fee for transactions above $1000 and/or transactions by VISA/ MasterCard/ AMEX.

Yes, all new phones/tablets which are advertised as local sets come with full warranty coverage from the respective authorized service centers. The duration of the warranty is one to two years depending on the brand. You can find the type and duration of warranty coverage in the first paragraph of all our product listings. Additionally, we will issue shop receipts for every sale.

Used mobile phones and tablets come with 30 days in-house warranty by Mister Mobile.

Please check our phone purchase warranty policy in the sections below for detailed information.

Please check that your product is in good order before you leave our store.

If the device is found to be defective IN our store, we will exchange it on the spot. Exchange is no longer possible after you have left our premises. We will direct you to the respective service centers for after-sales support.

We emphasize that such an exchange policy is consistent with all major brands in Singapore, such as Apple, Samsung, SingTel, StarHub, and M1.

No, Mister Mobile is not GST-registered. All purchases are Nett price without GST, which also means that you are not entitled to a GST refund from the purchase.

We accept cash, PayNow, GrabPay and ShopeePay.

For payment by PayNow, GrabPay and ShopeePay, there is a handling fee (1-3%) for transactions that exceed $1000.

Payment by VISA / MasterCard /AMEX will incur a handling fee of 3% regardless of the transaction amount.

As such, please pay in cash to enjoy the maximum savings without any handling fee.

No, we do not have any installment payment plans.

1. Contact us on WhatsApp to inquire for availability (WhatsApp button down below)
2. Let us make arrangements for you i.e. Check for availability at your preferred outlet.
3. Drop by our store for in-store collection and pay after you have checked that the device is in good order. We can also deliver to your doorstep (prevailing delivery charges apply).
4. Find our terms and conditions and warranty policy in the sections below.

We have 2 delivery options (COD or Express delivery), both of which cost $15 on top of our advertised selling prices (delivery fees may vary to the prevailing courier charges). Please contact us on WhatsApp for arrangements.

Cash on Delivery (COD) – You can pay by cash or PayNow when you receive the product. COD option on the same day is possible for orders which are confirmed before 12 pm each day (including public holidays and weekends). Our own driver will deliver between 1 pm to 6 pm on the same day. Orders which are confirmed after 12 pm can opt for the Express Delivery option. Otherwise, your order will be scheduled for delivery on the next day, 1 pm to 6 pm.

Express Delivery within 3 hours (Full payment prior to delivery) – This option is available between 11 am to 9 pm daily. You can make payment via PayNow or bank transfer.  Once we have received full payment,  a third-party courier will pick up your order and deliver it to your doorstep. You will receive your order within 3 hours. COD is not possible for the Express Delivery option as the outsourced couriers are unable to collect cash on our behalf.